Back HomePrivacy Policy
This policy explains how Potato Quality Games handles information when you use Unclue on the web or in our mobile apps, whether you play as a guest or with an account. Effective November 6, 2026.
Who we are
Potato Quality Games operates Unclue. Contact support@unclue.app with privacy questions or requests.
Information we handle
Account information includes your email address, account identifier, sign-in information and any profile information you provide. Do not send passwords or verification codes to support. For new accounts, we also record your age-eligibility acknowledgment, agreement version and the time you accepted the User Agreement. We do not ask for your date of birth.
Game information includes puzzle entries, completion status, play time, hints, checks, streaks, achievements and preferences. Guest progress is saved on your device. With an account, we also save your progress to support play across devices.
We and our service providers receive information such as your IP address, device or browser details, activity times and records needed to operate and protect the service. Advertising partners may also receive cookie or advertising identifiers, page or app information and ad interactions. If you contact us, we receive the message and contact details you provide.
How we use information
We use information to provide puzzles, save progress, calculate statistics and achievements, manage accounts, send essential account emails, respond to support requests, prepare and, if enabled, display and measure ads, prevent abuse and maintain the service. Your puzzle entries are not public posts. You choose whether to share a score or achievement.
Where European or UK data-protection law applies, we rely on performance of our agreement to provide the game and account functions; legitimate interests in security, reliability and support, balanced against your rights; legal obligations where applicable; and consent where required for advertising or non-essential device storage. You can withdraw consent without affecting earlier lawful processing.
Cookies and device storage
We use cookies and similar technologies to keep you signed in, remember preferences and save game progress. Clearing browser or app data, uninstalling the app or changing devices may remove progress that has not been saved to your account. Signing out does not necessarily remove all saved information from a device.
The public website and the original iOS 1.0.0 release do not serve Google ads. Newer iOS test builds may include Google Mobile Ads and its User Messaging Platform to test advertising and privacy controls. These SDKs can process IP addresses, device and app information, diagnostics and ad interactions, including when displaying test ads. Ad-enabled app versions may use device storage for delivery, frequency limits, measurement and fraud prevention. Non-personalized ads can still use these technologies and collect device information. We obtain consent or apply restrictions where required before requesting ads.
Google and other advertising partners
Google advertising remains disabled on our website. iOS builds that include advertising use Google AdMob. Our current iOS integration requests non-personalized banners, disables the publisher first-party ID, and does not request access to Apple’s advertising identifier through App Tracking Transparency. This does not prevent all data collection by Google. Future changes to advertising practices will be reflected in this policy and applicable store disclosures.
When advertising is enabled, Google and the advertising partners identified in the consent message may process information for ad delivery, measurement and fraud prevention, and for personalization where permitted. The message will provide the active partner list and information about their processing. You can also manage Google personalized advertising through Google’s Ad Settings or use the Digital Advertising Alliance’s choices page to opt out of participating vendors’ personalized advertising. These controls may depend on your browser or device and do not remove all ads.
In ad-enabled iOS builds, Google’s User Messaging Platform checks privacy requirements for guests and registered players before advertising requests. Where required, it presents a consent form and provides Advertising privacy choices in the main menu to change or withdraw choices. Playing a puzzle, creating an account or agreeing to the User Agreement is not advertising consent. These controls are available only in builds with the advertising integration. Where privacy law provides an opt-out of sale, sharing or targeted advertising, contact support@unclue.app to exercise that right. Advertising-related disclosures may qualify as sharing or targeted advertising under some laws even without a payment for the data.
When information is shared
We share information with service providers that help us deliver Unclue: hosting and security providers handle connection and service activity information; account and data-storage providers handle account information and saved progress; email-delivery providers handle the address and content needed to send account messages; and support providers handle information you submit when asking for help. These providers receive information needed for their services. If advertising is enabled, Google and the partners identified in the consent controls may receive advertising-related information as described above. Account email addresses, passwords and verification codes will not be supplied to advertising services.
We may also disclose information when reasonably necessary to comply with law, protect rights and safety, investigate abuse or carry out a business transfer subject to applicable protections. We do not sell account email addresses to data brokers. If you choose to share a score through another service, that service’s privacy policy applies.
Retention, deletion and security
We keep account and game information while it is needed to provide your account and the service. Support messages, security records and records required by law may be kept for as long as reasonably necessary for those purposes. Some information may remain temporarily in backups or records retained for security or legal reasons after account deletion.
You can delete your account in Profile. This removes your account and its saved progress from our account service. Information saved on your devices, such as guest progress and preferences, may remain; use your browser or device settings to remove it. Contact support if you cannot access your account or need help with deletion or a copy of your information.
We use reasonable safeguards to protect personal information. No service can guarantee complete security. Keep your account credentials private.
Your rights and international processing
Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information, object to or restrict processing, withdraw consent, opt out of targeted advertising or certain disclosures, and appeal a privacy-request decision. Email support@unclue.app to make a request or appeal. We may need to verify your identity; we will not ask for your password. We will respond as required by applicable law and will not unlawfully discriminate against you for exercising your rights.
You may complain to your local data-protection authority where that right applies. Information may be processed outside your country, where privacy laws can differ. Applicable transfer protections are required where relevant law requires them. Contact us for details about recipients, processing locations and safeguards relevant to your information.
Age requirement
Unclue is intended for people aged 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and remove it where appropriate. If local law requires a higher age or parental authorization for a particular feature, that requirement also applies.
Updates and contact
We may update this policy as the game, advertising services or legal requirements change. The effective date identifies the current version. We will provide any additional notice or consent required by law for material changes. For questions, requests or concerns, email support@unclue.app.